Haburn Knives - Handmade Custom Kitchen Knives and Tools

Handmade Custom Kitchen Knives and Tools

Return Policy

 


The return policy for all (non special-order, non custom-engraved) knives is as follows:

 

-Purchase is refundable* if returned within 3 days of delivery date, provided the following are met:

 

  1. Purchaser must notify Haburn Knives of the intent to return the product(s), along with the reason for return, within the 5-day inspection period (Delivery date + 4 calendar days). Please take into account the description of the item when considering your return.
  2. Following receipt of Return Instructions from Haburn Knives, Purchaser must place the shipment in transit within 3 calendar days of receipt of return instructions. Return shipping costs are the responsibility of the Purchaser.  Merchandise must be adequately packaged and shipped using a common carrier. In addition, the following add-on services MUST be purchased with the return shipment:
    1. Insurance, package value to equal total purchase price of the product(s)
    2. Signature confirmation
  3. Returned product must be received by Haburn Knives in the same condition as it was shipped within five (5) business days of the date Purchaser is provided with Return Instructions.

-All approved returns are subject to a 5% restocking fee.

-Knives are non-refundable after the 5-day inspection period (Delivery date + 4 calendar days) has elapsed.

-Non-knife merchandise (sheaths, sayas, strops, etc) and all custom-engraved and special-order knives are non-refundable.

-Any request for a visual product inspection does not change these policies.

-If you are returning a product, Haburn Knives, LLC will not process an additional order until the product is received in perfect condition and the return process is completed.